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limit flex

FAQ & Troubleshooting

What is an eSIM?

What is a data bundle?

What are the benefits of eSIM?

How much data will I need?

Can I send SMS or make phone calls using my eSIM?

Tips & Tricks

How to save and use less data with your eSIM

Can I access any website or application using my eSIM data?

Can I use WhatsApp, Facebook, Instagram and Tik Tok with an eSIM?

How do I use iMessage when using an eSIM?

How to install an eSIM on a Gemini PDA

What is the benefit of eSIM to business travellers?

Will installing an eSIM lock my phone?

How many eSIMs can I store in my phone?

Is 5G available?

Are eSIMs better for the environment?

Does using an eSIM use more battery?

Is an eSIM better for roaming?

Why is eSIM such a great opportunity for travel?

Is eSIM needed for 5G?

Do eSIM only phones exist?

How many mobile operators offer eSIM services?

Which device brands support eSIM?

What advantages does eSIM give now that SIM cards didn’t before?

How many mobile devices out there support eSIM?

Will my eSIM work on a Smart Watch?

Frequently Asked Questions

How long does an eSIM take to arrive and install?

How much does an eSIM cost?

How soon before my journey can I install my eSIM?

How to use two eSIMs at the same time

Can I still use my home SIM card with my eSIM?

Top tips and recommendations for using your eSIM

How do you add data bundles to an eSIM?

How easy is it to switch between multiple SIM profiles?

When can I remove an eSIM?

What happens to unused data?

Can I add bundles for different countries and regions?

How far in advance of my trip can I buy an eSIM?

Problems with slow internet connection or slow internet speed eSIM

How many eSIM profiles can be stored at once?

If an eSIM-enabled phone has a SIM card in it (being used), what happens to the phone’s existing voice/SMS services if an eSIM data plan from a separate operator is added?

Does having more than one eSIM profile mean the user must have more than one phone number?

Can I keep using the same eSIM?

Can I use my eSIM for a personal hotspot or tethering?

Managing eSIMs

I cannot scan my QR Code

How to check that you have the correct eSIM activated / enabled

How can I tell if my eSIM is installed?

I have installed my eSIM but my home SIM has stopped working

My iMessage has stopped working after installing my eSIM

How do I set up my APN?

Problems with slow internet connection or slow internet speed

Can't connect my eSIM on iOS/iPhone

"Unable to Complete Cellular Plan Change" Error Message

What should I do if my device is network locked?

“This code is no longer valid” error

What is PDP Authentication Failure?

Can’t connect my eSIM on Android

“Cellular Plans From This Carrier Cannot be Added” Error Message

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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