If you are having trouble connecting your eSIM on an Android device, there are several steps you can take to troubleshoot the issue.
Ensure that Data Roaming is enabled for your eSIM.
Ensure that your device is configured to use your eSIM for Mobile Data.
Establish a new connection by turning Airplane Mode on and off or by restarting the device.
Manually connect to a support network.
If you have followed these steps and are still struggling for a connection, please contact our support team.